I see lots of backup services that offer “unlimited cloud storage” for free or minimal cost. Why shouldn’t I go with them?

Companies that offer unlimited cloud storage have other limits that make them unacceptable for business usage. By restricting how fast a client may upload and download data and/or restricting total data throughput over a period of time, these services control usage in hidden ways. The minimal support and slow response times are also major concerns…

Why Our Products?

We are experts in designing, configuring, and implementing cloud backup strategies for businesses. It’s all we do — not a sideline, and we’ve been doing it successfully since 1996. We offer the latest in cloud backup technology while emphasizing responsiveness to our clients and their concerns. For immediate assistance, please call Technical Support at 1-844-LIVE-VLT…

Exceeded Quota

Were you trying to backup new data that you have not backed up in the past? If no, evaluate the source data for any data being backed up unintentionally. If yes, then the user quota should be increased to accommodate the increase in source data. For immediate assistance, please call Support at 877.828.5856, Option #2.

The operation was ended due to an exception

Review the error context for more specific information about this error. Look to the “error context” which varies significantly as do the solutions for each. Support can help resolve specific errors. For immediate assistance, please call Support at 877.828.5856, Option #2.

No files could be processed

Check the status of the VSS writers and make sure they are not listed as “waiting for completion.” When a VSS writer is listed as “waiting for completion” it cannot be used by the system. Make sure the directory selected in your backup set has data within it. Check that no other backup of the…

Local client disk is full or inaccessible

If the local backups are going to a Network Accessible Storage (NAS) device check that it is available. Check that you are not using a mapped volume for the path. Verify the disk for your local backup repository has enough space available for the backup set. If using NAS, make sure the “Trashbox” function is…

Client side SQL backup error

Check that the credentials entered into your VaultLogix software still match the current credentials used to access the SQL database. Check the SQL maintenance schedule for conflicting times with the back times. Be sure that the server has enough memory available to run the backup. Make sure the user account being used to backup SQL…