What is the level of expertise of the support technicians?

Extremely high. While our technicians are experts in backing up and restoring data, their training never ends. This is because upgrades to operating systems and application software are released frequently and present new problems requiring new solutions. It’s not easy for us to keep up with, and it’s all we do. For someone who is…

How do you back up your cloud backup guarantee?

We back our guarantee with a strong Service Level Agreement (SLA) which specifies our performance standard and provides credit reimbursement if the guaranteed service level outlined in the agreement is not met. For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

What is your uptime record?

Our business is designed for uninterrupted access and continuous operation. Since initiation of service in 1996, we have maintained over 99.999% uptime. Maintenance is scheduled during weekend off-peak periods and conducted using maximum technical staffing to increase efficiency and shorten duration. We stockpile replacement hardware on site and maintain access using super-fast redundant connections from…

What is the Testing Laboratory?

Sometimes changes are made (for example, when you update hardware or software) that cause problems not apparent until data needs to be restored. VaultLogix can replicate your environment on a test machine running your operating system to pinpoint where the conflicts are occurring and find the solution. This is standard operating procedure for VaultLogix business-level…

Explain how your cloud back up operates.

All clients have redundant backups in multiple locations. Some clients choose to backup first to a local appliance at their site. Most clients, however, back up data first to the primary data center, then to a secondary remote data center. If clients are using the local appliance option, data is backed up first to the…

What type of storage hardware do you use?

We procure our storage hardware from a variety of industry-leading manufacturers and vendors. Performance and reliability are the foremost criteria used in purchasing decisions. Hardware is regularly maintained and continuously upgraded. For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).