Sales: 1-844-LIVE-VLT (548-3858)
Sales@LiveVault.com
Extremely high. While our technicians are experts in backing up and restoring data, their training never ends. This is because upgrades to operating systems and application software are released frequently and present new problems requiring new solutions. It’s not easy for us to keep up with, and it’s all we do. For someone who is…
Technical support is available via US support personnel phone during business hours. Emergency restore can be provided outside of business hours.
Nothing. Technical support is free — and is the best in the industry! For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).
We back our guarantee with a strong Service Level Agreement (SLA) which specifies our performance standard and provides credit reimbursement if the guaranteed service level outlined in the agreement is not met. For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).
Yes. Our service is guaranteed to be available and capable of backing up and restoring client data. We make this guarantee based on a twelve-year track record with millions of successful backups and restores. Our system has never failed to restore data that was successfully backed up. For immediate assistance, please call Technical Support at…
Our business is designed for uninterrupted access and continuous operation. Since initiation of service in 1996, we have maintained over 99.999% uptime. Maintenance is scheduled during weekend off-peak periods and conducted using maximum technical staffing to increase efficiency and shorten duration. We stockpile replacement hardware on site and maintain access using super-fast redundant connections from…
Sometimes changes are made (for example, when you update hardware or software) that cause problems not apparent until data needs to be restored. VaultLogix can replicate your environment on a test machine running your operating system to pinpoint where the conflicts are occurring and find the solution. This is standard operating procedure for VaultLogix business-level…
All clients have redundant backups in multiple locations. Some clients choose to backup first to a local appliance at their site. Most clients, however, back up data first to the primary data center, then to a secondary remote data center. If clients are using the local appliance option, data is backed up first to the…
We procure our storage hardware from a variety of industry-leading manufacturers and vendors. Performance and reliability are the foremost criteria used in purchasing decisions. Hardware is regularly maintained and continuously upgraded. For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).
Vaults in all of our data centers are designed with redundancy and are fault tolerant with standby “hot spare” hardware. We also stockpile replacement hardware. For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).