All clients have redundant backups in multiple locations. Some clients choose to backup first to a local appliance at their site. Most clients, however, back up data first to the primary data center, then to a secondary remote data center. If clients are using the local appliance option, data is backed up first to the local appliance, then vaulted off-site to the vaults in the primary and secondary data centers. If a client needs to restore or needs assistance, support is always available. In an emergency, our mode of operations becomes extremely important. If you require a media restore, the process of downloading and verifying your data and preparing it for shipment can begin immediately.
For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).