No. Your transition to LiveVault® will not affect your billing information. You may in future be billed under LiveVault® name but everything else including your pricing remains the same. For new customers, they will be billed under LiveVault®
The LiveVault® customer team is available to help with any queries. You can contact us by calling 1-844-LIVE-VLT or by emailing us at firstname.lastname@example.org
No, your price will not change.
No, your account number and information will not change. Apart from the LiveVault® login page and new features, you won’t notice any changes in the functionality of your account.
Apart from the LiveVault® logo at the top of the login page and the URL, the biggest change you’ll notice will be a host of great new features/products.
Your old account is now integrated with LiveVault®. You can use the VaultLogix® console as you did before – the only change will be the new login page.
You will now log in using the LiveVault® website and your Partner Program login page. If you are a VaultLogix® partner, log-in using your old credentials at “VaultLogix® Partner VIP Login” If you are a LiveVault® partner, log-in using your old credentials at “LiveVault® Partner Service Login”
For Advantage and Classic products, 24/7/365 support will continue for critical restores. For the LiveVault and Mobile Plus products support will continue to be M – F, 8 AM – 5 PM
VaultLogix‘ s new parent j2 Global®, Inc. (NASDAQ: JCOM), is a leading provider of cloud services helping improve business performance and efficiency for over 12 million customers worldwide.
We’re thrilled to announce that VaultLogix® is now part of LiveVault® family of cloud backup services. j2 Global® is the owner of LiveVault, a provider of cloud-based, advanced data backup and disaster recovery services, as well as many other high-end business-related communications brands.