Welcome!

As you may know, VaultLogix is now part of the LiveVault® and j2 family.

We want to keep you informed of any changes you might experience. For this reason, we have compiled a list of answers to any questions you may have. Please feel free to contact us at livevaultsupport@livevault.com if you can’t find the answer you’re looking for on this page.

 

 

Restores

Yes. we can download your data to a device for next day delivery when possible.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Restores

There is never a charge to restore your data online. If you require us to generate physical media and courier or mail it to you, there may be additional charges. Please contact us for details.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Restores

A restore may involve anything from a single file to an entire system. The graphical user interface lets you select individual files or folders for restoration. There is also a search utility that allows you to scan an entire catalog using a file specification mask that may include wildcards. If you have a catastrophic loss and no operating system, you must first install your base o/s, service packs, and network drivers then re-install the software. Once this is done, you can connect to the backend servers, recreate your local catalogs and proceed to initiate restores. Our support technicians are always available to assist with an emergency restore.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Restores

Yes you can.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Restores

YES! If you choose to backup the System State, our software will restore all applicable System State and Active Directory information.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Restores