Welcome!

As you may know, VaultLogix is now part of the LiveVault® and j2 family.

We want to keep you informed of any changes you might experience. For this reason, we have compiled a list of answers to any questions you may have. Please feel free to contact us at livevaultsupport@livevault.com if you can’t find the answer you’re looking for on this page.

 

 

Operations

Our business is designed for uninterrupted access and continuous operation. Since initiation of service in 1996, we have maintained over 99.999% uptime. Maintenance is scheduled during weekend off-peak periods and conducted using maximum technical staffing to increase efficiency and shorten duration. We stockpile replacement hardware on site and maintain access using super-fast redundant connections from different providers. With 24/7 onsite monitoring, we’re able to address issues immediately should an anomaly occur.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

 

Category: Operations

Sometimes changes are made (for example, when you update hardware or software) that cause problems not apparent until data needs to be restored. VaultLogix can replicate your environment on a test machine running your operating system to pinpoint where the conflicts are occurring and find the solution. This is standard operating procedure for VaultLogix business-level backup, and, because it is done on test machines, your data is never at risk.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Operations

We back our guarantee with a strong Service Level Agreement (SLA) which specifies our performance standard and provides credit reimbursement if the guaranteed service level outlined in the agreement is not met.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Operations

All clients have redundant backups in multiple locations. Some clients choose to backup first to a local appliance at their site. Most clients, however, back up data first to the primary data center, then to a secondary remote data center. If clients are using the local appliance option, data is backed up first to the local appliance, then vaulted off-site to the vaults in the primary and secondary data centers. If a client needs to restore or needs assistance, support is always available. In an emergency, our mode of operations becomes extremely important. If you require a media restore, the process of downloading and verifying your data and preparing it for shipment can begin immediately.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Operations

Yes. Our service is guaranteed to be available and capable of backing up and restoring client data. We make this guarantee based on a twelve-year track record with millions of successful backups and restores. Our system has never failed to restore data that was successfully backed up.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Operations