Knowledge Base

For Advantage and Classic products, 24/7/365 support will continue for critical restores.

For the LiveVault and Mobile Plus products support will continue to be M – F, 8 AM – 5 PM

No, your price will not change.

No, your account number and information will not change. Apart from the LiveVault^® login page and new features, you won’t notice any changes in the functionality of your account.

VaultLogix‘ s new parent j2 Global®, Inc. (NASDAQ: JCOM), is a leading provider of cloud services helping improve business performance and efficiency for over 12 million customers worldwide.

We’re thrilled to announce that VaultLogix^® is now part of LiveVault^® family of cloud backup services.    j2 Global^® is the owner of LiveVault, a provider of cloud-based, advanced data backup and disaster recovery services, as well as many other high-end business-related communications brands.

Apart from the LiveVault^® logo at the top of the login page and the URL, the biggest change you’ll notice will be a host of great new features/products.

You will now log in using the LiveVault^® website and your Partner Program login page.

If you are a VaultLogix® partner, log-in using your old credentials at “VaultLogix® Partner VIP Login”          If you are a LiveVault® partner, log-in using your old credentials at “LiveVault® Partner Service Login”

Your old account is now integrated with LiveVault^®. You can use the VaultLogix® console as you did before – the only change will be the new login page.