Welcome!
As you may know, VaultLogix is now part of the LiveVault® and j2 family.
We want to keep you informed of any changes you might experience. For this reason, we have compiled a list of answers to any questions you may have. Please feel free to contact us at livevaultsupport@livevault.com if you can’t find the answer you’re looking for on this page.
Migration
For Advantage and Classic products, 24/7/365 support will continue for critical restores.
For the LiveVault and Mobile Plus products support will continue to be M – F, 8 AM – 5 PM
No, your account number and information will not change. Apart from the LiveVault® login page and new features, you won’t notice any changes in the functionality of your account.
VaultLogix‘ s new parent j2 Global®, Inc. (NASDAQ: JCOM), is a leading provider of cloud services helping improve business performance and efficiency for over 12 million customers worldwide.
We’re thrilled to announce that VaultLogix® is now part of LiveVault® family of cloud backup services. j2 Global® is the owner of LiveVault, a provider of cloud-based, advanced data backup and disaster recovery services, as well as many other high-end business-related communications brands.
Apart from the LiveVault® logo at the top of the login page and the URL, the biggest change you’ll notice will be a host of great new features/products.
You will now log in using the LiveVault® website and your Partner Program login page.
If you are a VaultLogix® partner, log-in using your old credentials at “VaultLogix® Partner VIP Login” If you are a LiveVault® partner, log-in using your old credentials at “LiveVault® Partner Service Login”
Your old account is now integrated with LiveVault®. You can use the VaultLogix® console as you did before – the only change will be the new login page.
