Welcome!

As you may know, VaultLogix is now part of the LiveVault® and j2 family.

We want to keep you informed of any changes you might experience. For this reason, we have compiled a list of answers to any questions you may have. Please feel free to contact us at livevaultsupport@livevault.com if you can’t find the answer you’re looking for on this page.

 

 

General

We are experts in designing, configuring, and implementing cloud backup strategies for businesses. It’s all we do — not a sideline, and we’ve been doing it successfully since 1996. We offer the latest in cloud backup technology while emphasizing responsiveness to our clients and their concerns.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

We have data centers in the US, Canada and Europe. All staff members are based in the US and we do not outsource any operations.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

The increasing complexity of operating systems and the integration of operating systems with application software makes restoring data challenging to even computer-savvy people. Our cloud backup specialists deal with issues like Active Directory, SQL, Exchange, Linux, networking, security, virtual servers, storage, performance, deduplication on a daily basis. When you need to restore, you’ll appreciate the depth of their knowledge and experience.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

Yes, we an appliance available for clients with high volumes of data that want the speed and convenience of an on-site backup appliance with the extra security of off-site backups and support.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

Companies that offer unlimited cloud storage have other limits that make them unacceptable for business usage. By restricting how fast a client may upload and download data and/or restricting total data throughput over a period of time, these services control usage in hidden ways. The minimal support and slow response times are also major concerns for business clients. We never restrict bandwidth. Our backups and restores will only be restrained by the client’s Internet connection constraints. We will take and send client data as fast as the client can transmit and receive it.

Unlimited cloud storage is not a viable business model. You want to do business with a company that is going to be there when a disaster strikes. Don’t risk your business with unlimited cloud storage.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

No. Mirrored/ RAID hard drives only protects you from a hardware failure. Since 90% of data loss is due to data corruption or user error, mirrored equipment offers no protection. This is because corrupt data gets instantly written to the mirror equipment. The only way to protect your data is by having a backlog of backups to restore from.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

There is no comparison between cloud backup and tape backup. Our backup service is much more reliable than tape backups. We have MANY clients who have run our service for years without ever changing their configuration and without ever missing a backup. We will put our track record up against any tape backup system. A major risk of tape systems is that even when all indicators point to successful backups, the restores fail. Secondly, most companies using tape systems don’t employ a secondary fail-safe system. Our system has redundancy built in.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

Call us at 1-844-LIVE-VLT (1-844-548-3858) to speak with an Account Manager about our cloud backup or sign up for a free trial here!

Category: General

How are we different? — Service. We knows business clients need their data and need it fast. We have the people, the tools, the know-how, and the desire to get your data back when you need it. We assign each client an account manager. If you have a problem, you’ll know who to call. Our clients tell us our approach to service is what really makes us unique.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

Cloud backup absolutely works if you have a firewall. Our specialists will provide you with the required proprietary firewall port information. In most situations, firewall changes are NOT required.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

Yes. Many of our clients continue to run their tape backups along with our cloud backup service, but no longer transport their tapes off site. Redundancy is the key to data security, so you can never have too many backups.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General