Welcome!

As you may know, VaultLogix is now part of the LiveVault® and j2 family.

We want to keep you informed of any changes you might experience. For this reason, we have compiled a list of answers to any questions you may have. Please feel free to contact us at livevaultsupport@livevault.com if you can’t find the answer you’re looking for on this page.

 

 

Facilities

We procure our storage hardware from a variety of industry-leading manufacturers and vendors. Performance and reliability are the foremost criteria used in purchasing decisions. Hardware is regularly maintained and continuously upgraded.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Facilities

Vaults in all of our data centers are designed with redundancy and are fault tolerant with standby “hot spare” hardware. We also stockpile replacement hardware.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Facilities

Extremely secure. The VaultLogix facilities are monitored 24 hours a day, seven days a week, and protected with redundant layers of biometric controls at all access points. Vault access is further restricted to only designated personnel.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Facilities

Our data centers are highly-secure and ultra-reliable facilities Site security and features can include:
• Level III or Level IV design
• Diverse network connectivity
• 24/7 armed guards, facility monitoring via closed circuit cameras
• 24/7 year-round critical facilities and NOC staffing
• Perimeter security fencing & Vehicle crash barriers
• Redundant and Auxiliary power
Our data centers are designed and constructed to withstand all weather-related events and are climate controlled with advanced environmental controls.

Category: Facilities