Welcome!

As you may know, VaultLogix is now part of the LiveVault® and j2 family.

We want to keep you informed of any changes you might experience. For this reason, we have compiled a list of answers to any questions you may have. Please feel free to contact us at livevaultsupport@livevault.com if you can’t find the answer you’re looking for on this page.

 

 

Backing Up

Yes. Our backup agents have the ability to backup all necessary information to perform a complete, full restore on all supported platforms.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

Each time a backup is executed, a log file and a catalog are created. The log file is an audit trail for the backup and displays the start time, connection information, statistics, and summary information regarding the backup. The catalog is an index of all the files contained in the backup and contains file attribute information, dates, full directory information, and sizes.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

None! Once you schedule the time and frequency of your backups during installation, the backups run automatically. We do recommend that you check your backup source and logs periodically to ensure that the proper files are included and no pertinent files are being skipped.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

The backups require a small software agent to be loaded on the computer(s) to be backed up.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

The corrupt files get backed up and stored on our system. A backlog of backup sets that you can restore from will allow you to go back and restore files from the last date that the files were valid. That’s why having a sufficient backups retained in our vaults is important.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

No. Uploading data to an FTP site is simply a transmission process, whereas the our service encompasses many elements, including compression, encryption, delta-blocking, and data transport.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

Most of our clients schedule their backups to run each night shortly after their office closes. You set up and administer the backup schedule that works best for your company.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

Our clients’ backup volumes range from a few gigabytes to many terabytes.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

You can retain as many backups as you want for as long as you require. The backups are totally customizable, and the retained backups can be any combination of hourly, daily, weekly, monthly, or annual backups.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

Backups are extremely fast. Our delta-block technology transmits only the changed portions of changed files during each backup session. Exactly how long that takes depends on the size of your backup, speed of your Internet connection, and amount of changed data. Our average client backup is less than 30 minutes. Because the initial backup requires transmission of all data, it takes the longest and may require multiple sessions to complete. The service will “chip away” at the initial backup until completed with no user intervention required. After the initial backup is complete, nightly backups are significantly smaller than tape-based systems and result in a much more efficient and faster backup.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

The two primary security measures we employ are (1) limiting access to your data to approved users by password authorization; and (2) encrypting your data prior to transmission and storing it in an encrypted state in our vaults.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

At the time you have scheduled, your computer will make a secure TCP/IP connection to our servers. Your data will be encrypted before leaving your site, then transmitted to VaultLogix and stored in our secure facility. When the backup is done, you will be notified via E-Mail of the status.

For immediate assistance, please call Technical Support at 1-844-548-3858.

Category: Backing Up

Your entire organization’s backups can be remotely managed from any Windows machine (firewall/VPN permitting). A single LAN administrator can configure backups and perform instant restores for all computers even at remote sites.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

No, but our system has the ability to completely backup and restore all supported platforms. Some clients back up only their data files, while others back up their programs and operating systems. Select only the files, directories, or drives that you wish to back up. Of course, we can only restore the data you back up. Make sure you are backing up all your critical files.

For immediate assistance, please call Technical Support at 1-844-548-3858.

Category: Backing Up

Yes, and it’s very easy to do. Our technicians will show you how it’s done during the initial installation. Then you can make modifications whenever you want. Of course, we are always available if you need assistance.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Backing Up

Connectivity

If a transmission is interrupted in the middle of a backup, our software will continue to retry until a connection can be re-established, then continue the backup where it was interrupted.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Connectivity

You need a reliable, dedicated Internet connection. A reliable connection at DSL speeds or better is sufficient for most clients. The faster your connection, the more efficiently your backups will run.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Connectivity

Encryption

There are several available encryption algorithms and key strengths up to 256-bit AES.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Encryption

Exchange

Yes. There are a number of options for backing up Exchange, and our backup experts will recommend a strategy based on your particular situation.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Exchange

Facilities

We procure our storage hardware from a variety of industry-leading manufacturers and vendors. Performance and reliability are the foremost criteria used in purchasing decisions. Hardware is regularly maintained and continuously upgraded.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Facilities

Vaults in all of our data centers are designed with redundancy and are fault tolerant with standby “hot spare” hardware. We also stockpile replacement hardware.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Facilities

Extremely secure. The VaultLogix facilities are monitored 24 hours a day, seven days a week, and protected with redundant layers of biometric controls at all access points. Vault access is further restricted to only designated personnel.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Facilities

Our data centers are highly-secure and ultra-reliable facilities Site security and features can include:
• Level III or Level IV design
• Diverse network connectivity
• 24/7 armed guards, facility monitoring via closed circuit cameras
• 24/7 year-round critical facilities and NOC staffing
• Perimeter security fencing & Vehicle crash barriers
• Redundant and Auxiliary power
Our data centers are designed and constructed to withstand all weather-related events and are climate controlled with advanced environmental controls.

Category: Facilities

General

We are experts in designing, configuring, and implementing cloud backup strategies for businesses. It’s all we do — not a sideline, and we’ve been doing it successfully since 1996. We offer the latest in cloud backup technology while emphasizing responsiveness to our clients and their concerns.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

We have data centers in the US, Canada and Europe. All staff members are based in the US and we do not outsource any operations.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

The increasing complexity of operating systems and the integration of operating systems with application software makes restoring data challenging to even computer-savvy people. Our cloud backup specialists deal with issues like Active Directory, SQL, Exchange, Linux, networking, security, virtual servers, storage, performance, deduplication on a daily basis. When you need to restore, you’ll appreciate the depth of their knowledge and experience.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

Yes, we an appliance available for clients with high volumes of data that want the speed and convenience of an on-site backup appliance with the extra security of off-site backups and support.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

Companies that offer unlimited cloud storage have other limits that make them unacceptable for business usage. By restricting how fast a client may upload and download data and/or restricting total data throughput over a period of time, these services control usage in hidden ways. The minimal support and slow response times are also major concerns for business clients. We never restrict bandwidth. Our backups and restores will only be restrained by the client’s Internet connection constraints. We will take and send client data as fast as the client can transmit and receive it.

Unlimited cloud storage is not a viable business model. You want to do business with a company that is going to be there when a disaster strikes. Don’t risk your business with unlimited cloud storage.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

No. Mirrored/ RAID hard drives only protects you from a hardware failure. Since 90% of data loss is due to data corruption or user error, mirrored equipment offers no protection. This is because corrupt data gets instantly written to the mirror equipment. The only way to protect your data is by having a backlog of backups to restore from.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

There is no comparison between cloud backup and tape backup. Our backup service is much more reliable than tape backups. We have MANY clients who have run our service for years without ever changing their configuration and without ever missing a backup. We will put our track record up against any tape backup system. A major risk of tape systems is that even when all indicators point to successful backups, the restores fail. Secondly, most companies using tape systems don’t employ a secondary fail-safe system. Our system has redundancy built in.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

Call us at 1-844-LIVE-VLT (1-844-548-3858) to speak with an Account Manager about our cloud backup or sign up for a free trial here!

Category: General

How are we different? — Service. We knows business clients need their data and need it fast. We have the people, the tools, the know-how, and the desire to get your data back when you need it. We assign each client an account manager. If you have a problem, you’ll know who to call. Our clients tell us our approach to service is what really makes us unique.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

Cloud backup absolutely works if you have a firewall. Our specialists will provide you with the required proprietary firewall port information. In most situations, firewall changes are NOT required.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

Yes. Many of our clients continue to run their tape backups along with our cloud backup service, but no longer transport their tapes off site. Redundancy is the key to data security, so you can never have too many backups.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: General

Migration

For Advantage and Classic products, 24/7/365 support will continue for critical restores.

For the LiveVault and Mobile Plus products support will continue to be M – F, 8 AM – 5 PM

Category: Migration

No, your price will not change.

Category: Migration

No, your account number and information will not change. Apart from the LiveVault® login page and new features, you won’t notice any changes in the functionality of your account.

Category: Migration

VaultLogix‘ s new parent j2 Global®, Inc. (NASDAQ: JCOM), is a leading provider of cloud services helping improve business performance and efficiency for over 12 million customers worldwide.

Category: Migration

We’re thrilled to announce that VaultLogix® is now part of LiveVault® family of cloud backup services.    j2 Global® is the owner of LiveVault, a provider of cloud-based, advanced data backup and disaster recovery services, as well as many other high-end business-related communications brands.

Category: Migration

Apart from the LiveVault® logo at the top of the login page and the URL, the biggest change you’ll notice will be a host of great new features/products.

Category: Migration

You will now log in using the LiveVault® website and your Partner Program login page.

If you are a VaultLogix® partner, log-in using your old credentials at “VaultLogix® Partner VIP Login”          If you are a LiveVault® partner, log-in using your old credentials at “LiveVault® Partner Service Login”

Category: Migration

Your old account is now integrated with LiveVault®. You can use the VaultLogix® console as you did before – the only change will be the new login page.

Category: Migration

On-Site Vaults

Yes. We offers a number of options for onsite vaults. Onsite Bullet vaults provide the speed and convenience of a local backup and restore, while still offering clients the protection and security of an offsite backup because the onsite data is vaulted to redundant data vaults as well. An account manager can outline the available options and help you determine what would be the best option for your organization.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: On-Site Vaults

Operations

Our business is designed for uninterrupted access and continuous operation. Since initiation of service in 1996, we have maintained over 99.999% uptime. Maintenance is scheduled during weekend off-peak periods and conducted using maximum technical staffing to increase efficiency and shorten duration. We stockpile replacement hardware on site and maintain access using super-fast redundant connections from different providers. With 24/7 onsite monitoring, we’re able to address issues immediately should an anomaly occur.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Operations

Sometimes changes are made (for example, when you update hardware or software) that cause problems not apparent until data needs to be restored. VaultLogix can replicate your environment on a test machine running your operating system to pinpoint where the conflicts are occurring and find the solution. This is standard operating procedure for VaultLogix business-level backup, and, because it is done on test machines, your data is never at risk.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Operations

We back our guarantee with a strong Service Level Agreement (SLA) which specifies our performance standard and provides credit reimbursement if the guaranteed service level outlined in the agreement is not met.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Operations

All clients have redundant backups in multiple locations. Some clients choose to backup first to a local appliance at their site. Most clients, however, back up data first to the primary data center, then to a secondary remote data center. If clients are using the local appliance option, data is backed up first to the local appliance, then vaulted off-site to the vaults in the primary and secondary data centers. If a client needs to restore or needs assistance, support is always available. In an emergency, our mode of operations becomes extremely important. If you require a media restore, the process of downloading and verifying your data and preparing it for shipment can begin immediately.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Operations

Yes. Our service is guaranteed to be available and capable of backing up and restoring client data. We make this guarantee based on a twelve-year track record with millions of successful backups and restores. Our system has never failed to restore data that was successfully backed up.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Operations

Restores

Yes. we can download your data to a device for next day delivery when possible.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Restores

There is never a charge to restore your data online. If you require us to generate physical media and courier or mail it to you, there may be additional charges. Please contact us for details.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Restores

A restore may involve anything from a single file to an entire system. The graphical user interface lets you select individual files or folders for restoration. There is also a search utility that allows you to scan an entire catalog using a file specification mask that may include wildcards. If you have a catastrophic loss and no operating system, you must first install your base o/s, service packs, and network drivers then re-install the software. Once this is done, you can connect to the backend servers, recreate your local catalogs and proceed to initiate restores. Our support technicians are always available to assist with an emergency restore.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Restores

Yes you can.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Restores

YES! If you choose to backup the System State, our software will restore all applicable System State and Active Directory information.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Restores

Support

Technical support is available via US support personnel phone during business hours. Emergency restore can be provided outside of business hours.

Category: Support

Extremely high. While our technicians are experts in backing up and restoring data, their training never ends. This is because upgrades to operating systems and application software are released frequently and present new problems requiring new solutions. It’s not easy for us to keep up with, and it’s all we do. For someone who is not an expert in data backup and restore, it’s nearly impossible.

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Support
Nothing. Technical support is free — and is the best in the industry!

For immediate assistance, please call Technical Support at 1-844-LIVE-VLT (1-844-548-3858).

Category: Support